PQ is still shipping orders during this time. Details here.

Shipping Information

***URGENT COVID-19 NOTICE AND INFORMATION***

Please expect delays with all deliveries during this time due to flights being grounded and delays occurring with custom clearance that are constantly changing.  

We completely understand that you would love to receive your PQ goodies right away. Unfortunately, these delays are out of our control but we are keeping in contact with our shipping partners to make sure that everything keeps moving. We kindly ask that we are all patient and understanding during this very testing time. 

Signatures will no longer be required upon delivery to avoid cross contamination - this will be consistent whether you receive your parcel at your delivery address or pick it up from the post office.

With patience and kindness, we will get through this together.

Stay up to date with the latest from Australia post here.

    Shipping Destinations

    We currently ship to Australia, New Zealand, United States, Canada, United Kingdom, Netherlands, China, Taiwan area, India, Singapore, United Arab Emirates and Qatar.

    We are more than happy to ship to other countries, if your country is not on this list please contact our customer service team at hello@pqcollection.com and they will determine shipping costs for you.

    Retail Shipping Fees

    Australian Orders
    Standard shipping $9 AUD
    Express shipping $15 AUD
    Free standard shipping on orders over $100 AUD

    New Zealand Orders
    Standard shipping $15 AUD
    Free standard shipping on orders over $100 AUD

    International Orders
    Free standard shipping on orders over $150 AUD
    For orders under $150 AUD please see rates at checkout

    Wholesale Shipping Fees

    PLEASE NOTE: if you select the incorrect shipping option during checkout, you will be contacted and your order will be held until we receive the correct payment.

    Australian Orders 
    Standard shipping 0kg - 5kg $12.75 AUD
    Standard shipping 5kg - 10kg $18.15 AUD
    Standard shipping 10kg - 15kg $22 AUD

    New Zealand Orders

    As of January 2020, the shipping fees are determined by the weight of the
    order and sent either Aus Post or DHL (depending on the weight). We no
    longer offer free shipping, all freight charges are calculated automatically and added to your invoice. 
    0-5kg = $20 AUD
    5-10kg = $45  AUD
    10 - 15kg = $90  AUD
    15 - 20kg = $120  AUD
    20 - 25kg = $150  AUD
    25 - 30kg = $240  AUD
    30 - 35kg = $280  AUD
    35 - 40kg = $320  AUD
    40 - 45kg = $360  AUD
    45 - 50kg = $400  AUD
     

    Processing Times

    Orders are packed and dispatched as soon as possible, this can take 1-3 business days. We always work hard to fulfil as many orders as possible and if you require something urgently, we recommend you get in touch before ordering.

    Shipping Times

    PQ Collection ships exclusively with Australia Post. Orders shipped using express options generally take 1-3 business days to arrive within Australia, and 2-6 business days internationally. Orders shipped using standard options can take 3-21 business days, depending where your order is being sent. You can check with Australia Post for approximate shipping times to your location here (enter our postcode: 4172).

    Tracking/Signature on Delivery

    Every package that is sent requires a signature on delivery. If you are not available to sign for your package it will be held for you at your local post office. Should you wish to not sign for your package and want to request an Authority To Leave (ATL), please email our customer service team at sales@pqcollection.com or call (07) 3393 9888. Please note that this service may incur additional processing times.

    Once your package has been dispatched you will receive an email with your tracking number. Please track your package regularly as it may be returned to sender after being held at the post office for a period of one week.

    International Taxes/Customs Charges

    Some countries enforce import taxes or customs fees. These additional costs are the responsibility of the customer and PQ Collection does not cover these fees. If you are unsure of the applicable taxes/customs charges that may be relevant to you, please contact your local customs office.

    Making Changes to Your Order

    If you need to make any changes to your order you can email hello@pqcollection.com or phone (07) 3393 9888. Please provide us with the correct changes and include your order number and name.

    Please note changes can't be made once the parcel leaves PQ Collection as it becomes property of the courier company. 

    Other Questions?

    Our customer service team are more than happy to help! Contact us at hello@pqcollection.com or call (07) 3393 9888.

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